To safeguard all your shopping transactions we employ the latest security methods in protecting your personal information. This includes a Network Solutions Secure Server Certificate to encrypt your credit card and personal information during a purchase. CxNewYork.com employs the Internet s Secure Socket Layer security technology. If you access the Internet with a recent version of Netscape Navigator or Microsoft Internet Explorer your browser supports SSL. When you begin the checkout procedure your browser will automatically be directed to our secure commerce server so that all your personal information will be encrypted before it is transmitted over the Internet. It s easy to tell when you are protected by encryption – the lock or key at the bottom of your browser changes color or is no longer open/broken. This may vary depending on your browser.

As an added measure of protection, CxNewYork.com does not store any credit card information on our web server. This means that should anyone be able to gain unauthorized access to our website, they will not be able to access any of our customers credit card information. As a consequence, regular CxNewYork.com customers are inconvenienced by the need to re-enter payment information each time they make a purchase at our website. We feel the extra security and piece-of-mind this offers our customers more than makes up for the small inconvenience. This is not standard practice on the Internet and just another reason why people prefer shopping with us.

Safe Shopping Guarantee Details:
If you experience fraudulent use of your credit card as a result of shopping online with CxNewYork.com, notify your credit card company in accordance with its rules and procedures. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, CxNewYork.com will cover the entire liabiltiy for you, up to the full $50.00.

Return Policy :
We guarantee against manufacturers' defects for 6 months from the date of delivery.
• You must email us to obtain a Return Merchandise Authorization number (RMA).
• Once you receive the RMA#, you may send the product back to us at your expense (You are Not Authorized to use our shipping #).
• We will send you a replacement at our expense.

Products With Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. Notice: Shipping is not calculated from the date ordered, it is calculated from the date it leaves our warehouse.
Very Important: RETURNS WILL NOT BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER (RMA#).

UNWANTED PRODUCTS :
Unwanted products may be returned with prior authorization only!
All returned merchandise is reimbursed for the original purchase price less shipping & handling and must have a Return Merchandise Authorization number (RMA#). Returns will be subject to a 20% restocking fee.

REFUSED DELIVERY :
Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price minus shipping and handling.